Question 1

Do you use subcontractors, or is the work done in-house?

Accepted Answer

Every job is carried out by our own licensed team — 100% in-house, zero subcontractors. From the first site assessment through design, installation, and after-care, you deal with the same accountable crew the entire way.

Question 2

What accreditations and licences do your electricians hold?

Accepted Answer

Our installers are CEC (Clean Energy Council) accredited and include Level 2 ASP electricians, meaning we can work on the network side of your connection — service mains, metering, and switchboard upgrades — without waiting on a third party.

Question 3

What warranties do you offer on solar and battery systems?

Accepted Answer

We install only Tier-1 panels and leading battery brands, each backed by manufacturer product and performance warranties. On top of that, our own in-house workmanship warranty covers the installation itself, so there's a single point of accountability if anything ever needs attention.

Question 4

Which areas do you service?

Accepted Answer

We're based in Sydney and cover the greater Sydney metro area and NSW, with capability to service projects Australia-wide. If you're unsure whether we reach your suburb, call 0466 125 125 — chances are we do.

Question 5

Can you handle STC rebates and government incentives?

Accepted Answer

Yes. We manage all applicable Small-scale Technology Certificate (STC) rebates and relevant state incentive paperwork on your behalf, so the discount is applied up front and you're not left chasing forms.

Question 6

How does the free proposal process work?

Accepted Answer

We start with an obligation-free assessment of your roof, energy usage, and switchboard, then design a system sized to your actual needs — not a generic template. You receive a clear, itemised proposal with transparent pricing before any commitment.

Question 7

How much does a solar and battery system cost in Sydney?

Accepted Answer

Pricing depends on system size, panel count, and battery capacity. We provide a free, obligation-free proposal after assessing your roof, usage, and switchboard.

Question 8

Will a battery work during a blackout?

Accepted Answer

Yes — when paired with a backup circuit, your battery will automatically island your home from the grid and keep essential circuits powered.

Question 9

Do you install Tesla Powerwall?

Accepted Answer

Yes, our licensed team are certified installers for Tesla Powerwall, Sungrow, Enphase, and other leading battery brands.

Question 10

How long does a solar installation take?

Accepted Answer

Most residential systems are installed in a single day. Larger commercial arrays are scheduled based on scope and typically completed within one to two weeks.

Question 11

What size solar system do I need?

Accepted Answer

It depends on your roof space, energy usage, and budget. We provide a tailored recommendation after a site assessment and bill review.

Question 12

Are your installers CEC accredited?

Accepted Answer

Yes, every solar installation is carried out by our own CEC accredited, Level 2 licensed electricians.

Question 13

Can I charge my EV using solar power?

Accepted Answer

Yes, we can configure your EV charger to prioritise excess solar generation, so you charge for free during the day.

Question 14

Do I need a switchboard upgrade for an EV charger?

Accepted Answer

Sometimes — older switchboards may need capacity upgrades. We assess this as part of your free quote.

Question 15

Can you install EV chargers in strata buildings?

Accepted Answer

Yes, we have experience navigating strata approvals and shared infrastructure for multi-unit EV charging.

Question 16

How do I know if my switchboard needs upgrading?

Accepted Answer

Warning signs include an old ceramic fuse box, frequent tripping, no safety switches, or wanting to add solar, battery, or EV charging.

Question 17

How long does a switchboard upgrade take?

Accepted Answer

Most residential upgrades are completed in a single day, with a short, scheduled power outage during the works.

Question 18

Is a switchboard upgrade required for solar?

Accepted Answer

Older switchboards often need upgrading to safely accommodate solar and battery systems — we assess this during your free site visit.

Question 19

Do I need three phase power for a large solar system?

Accepted Answer

Larger solar and battery installations often require three phase supply to accommodate bigger inverters — we'll advise during your assessment.

Question 20

How long does a three phase upgrade take?

Accepted Answer

Timelines depend on network approval, which we manage for you, plus a scheduled installation day, typically within a few weeks end-to-end.

Question 21

Can you upgrade a business to three phase power?

Accepted Answer

Yes, we regularly upgrade commercial and industrial premises to three phase power to support equipment and growth.

Question 22

Do I need a smart meter for solar?

Accepted Answer

Yes, a smart meter is required to accurately measure and bill for solar export back to the grid.

Question 23

Will a smart meter increase my bill?

Accepted Answer

A smart meter itself doesn't increase costs — it simply enables accurate billing and can unlock cheaper time-of-use tariffs.

Question 24

Can you upgrade my existing meter?

Accepted Answer

Yes, we coordinate directly with your retailer and metering provider to upgrade older accumulation meters to digital smart meters.

Question 25

How often should solar panels be cleaned?

Accepted Answer

Most Sydney homes benefit from a clean every 12 to 24 months, though homes near busy roads or under trees may need it more often.

Question 26

Does cleaning void my panel warranty?

Accepted Answer

No — we use manufacturer-safe, soft-bristle, water-fed methods that won't scratch the glass or void warranty coverage.

Question 27

Can dirty panels really reduce output that much?

Accepted Answer

Yes, heavily soiled panels can lose 5-20% of their generation, and a professional clean typically pays for itself within a few billing cycles.

Question 28

Will bird proofing affect my panels' performance?

Accepted Answer

No, our mesh is designed to maintain airflow underneath the panels and has no impact on generation.

Question 29

How do I know if birds have moved in under my panels?

Accepted Answer

Common signs are droppings on the roof or ground below, noise, feathers, or debris visible at the panel edges.

Question 30

Is bird proofing a one-off fix?

Accepted Answer

Yes, once properly fitted the mesh permanently blocks access — there's no ongoing maintenance required.

Question 31

My inverter has a flashing red light — what does that mean?

Accepted Answer

Error indicators vary by brand, but it typically signals a fault that needs diagnosis. We can identify the exact cause and next steps on-site.

Question 32

Is inverter repair covered under warranty?

Accepted Answer

Many faults are covered under manufacturer warranty. We handle the claims process and only charge for labour where the fault falls outside warranty terms.

Question 33

How quickly can you attend an inverter fault?

Accepted Answer

We prioritise fault call-outs and can typically attend within a few business days, sooner for total system outages.

Question 34

How much can residential solar save me?

Accepted Answer

Most Sydney households cut their power bills by 60 to 90 percent depending on system size and daytime usage. We provide a personalised savings estimate after reviewing your bills.

Question 35

Do I need to be home during installation?

Accepted Answer

It helps for switchboard access and to explain the system afterwards, but we can arrange access ahead of time if you're unavailable.

Question 36

How long will a home solar system last?

Accepted Answer

Quality panels carry 25-year performance warranties, and with our in-house maintenance, systems commonly run reliably well beyond that.

Solar & Battery FAQs.

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Solar, Battery & EV

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